Booking and cancellation policy

About this policy

This policy will summarise, in plain terms, how booking and cancelling a safari with Untamed Safari Experience works. Our terms and conditions will hold the full agreement.

Bookings

Here you will find the steps from accepting a proposal to holding a confirmed booking.

[NEEDS: company-approved wording for how a booking is made and confirmed]

Deposits

Here you will find the amount needed to secure your safari and the accepted payment methods.

[NEEDS: company-approved wording for the deposit and payment methods]

Balance

Here you will find the date by which the balance must be paid.

[NEEDS: company-approved wording for the balance due date]

Cancellations by you

Here you will find how to tell us you need to cancel, and the charges that apply at each stage before travel.

[NEEDS: company-approved wording for cancellation charges by the traveller]

Changes by us

Here you will find what we will do if a camp, flight or route has to change, and the choices you will have.

[NEEDS: company-approved wording for changes and cancellations made by the company]

Insurance

Here you will find the cover we ask every traveller to hold, including cancellation and medical evacuation.

[NEEDS: company-approved wording for insurance requirements]

Liability

Here you will find a short summary of our responsibility for the services we arrange.

[NEEDS: company-approved wording for the liability summary]

Complaints

Here you will find how to raise a concern while you are travelling and after you return.

[NEEDS: company-approved wording for the complaints process]

Questions

If anything here is unclear before you book, contact us.